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Shipping    

Signature is required upon delivery for any order over $400. Colorstar is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue wintin the shipping company. If you package is sent back to Colorstar for any reason, you will be subject to paying for the re-shipment of your order. 

International orders      

 Prices and shipping fees do not include import and customs duties, Value Added Taxes ("VAT"), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser. Colorstar is not responsible for brokerage fees, import and customs duties, and any other associated fees.

The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country. Colorstar is not responsible for delayed delivery of packages due to custom issues when shipping internationally.

 

Returns and Exchange    

All sales are final. Exchanges are available if there is a defect in the product. To be eligible for an exchange, please email colorstarjewels@gmail.com within 7 days of receiving your order. Items returned after 7 days will not be processed. We reserve the right to refuse any exchange if we believe the items are intentionally damaged or misused.

Order Lead TIme   

In stock items will ship in 5-9 business days after purchase. Made to order and out of stock items will ship within 6-8 weeks unless otherwise specified. Tracking information will be shared. If your order is a rush, please email colorstarjewels@gmail.com and we will do our bests to prioritize your order.

Sales Tax     

All orders shipped wintin New York State are subject to sales tax. If sales tax is required, it will be calculated at checkout.

Repairs   

 We guarantee our pieces for 60 days from date of purchase against defects. We reserve the right to refuse ay repairs if we believe the items are intentionally damaged or misused. If your need a repair after 60 days, we are hapy to repair your piece for an additional charge pulus shipping and handling.